THE SECRETARY OF TRANSPORTATION
WASHINGTON, D.C.  20590
September 16, 2002

MEMORANDUM TO:

Departmental Employees

FROM:

Norman Y. Mineta

SUBJECT:

Implementation of DOT Order 1011.1 (Procedures for Processing Reasonable Accommodation Requests by DOT Job Applicants and Employees with Disabilities)

 

I am pleased to announce the implementation of the U.S.  Department of Transportation's (DOT) Procedures for the Processing of Requests for Reasonable Accommodation by DOT Job Applicants and Employees With Disabilities (DOT Order 1011.1).  Enactment of this order is critical to the Department becoming a model employer for people with disabilities.

It enables DOT to fulfill its obligations under Executive Order 13164, which requires all Federal agencies to develop effective written procedures for the processing of reasonable accommodation requests.  Further, it will assist the Department in meeting reasonable accommodation requirements under the Rehabilitation Act of 1973, as amended.  Additionally, this order will facilitate implementing the important initiatives to increase employment opportunities for people with disabilities at the Department.

I expect managers and employees at the Department to fully comply with the requirements of this order.  Total integration of people with disabilities in the DOT workforce is one of my top priorities.  Utilization of tools like the DOT procedures for processing reasonable accommodation requests will help the Department to achieve this important goal.

 

       

U.S.  Department of Transportation
Office of the Secretary of Transportation  

 

ORDER
DOT 1011.1

September 16, 2002

 

 

 

 

U.S. DEPARTMENT OF TRANSPORTATION

PROCEDURES FOR PROCESSING

REASONABLE ACCOMODATION REQUESTS

BY EMPLOYEES AND APPLICANTS

WITH DISABILITIES

 

 

 

 

 

 

 

 

 

 

 

 

DISTRIBUTION:  All Secretarial Offices and Operating Administrations

 


TABLE OF CONTENTS

CHAPTER 1.  GENERAL   1

CHAPTER 2.  INITIATING THE REASONABLE ACCOMMODATION REQUEST   5

CHAPTER 3.  U.S.  DEPARTMENT OF TRANSPORTATION OFFICIALS AUTHORIZED TO HANDLE REQUESTS FOR REASONABLE ACCOMMODATION   6

CHAPTER 4.  PROCESSING ACCOMMODATION REQUESTS  7

CHAPTER 5.  TIME FRAMES FOR PROCESSING REQUESTS AND PROVIDING REASONABLE ACCOMMODATIONS  10

CHAPTER 6.  MEDICAL INFORMATION   12

CHAPTER 7.  DECISIONS REGARDING REASONABLE ACCOMMODATION REQUESTS  14

CHAPTER 8.  RESOLUTION OF DISPUTES CONCERNING A DENIED REQUEST FOR REASONABLE ACCOMMODATION   15

CHAPTER 9.  INFORMATION AND REPORTING   16

CHAPTER 10.  ADDITIONAL INFORMATION   17

CHAPTER 11.  REFERENCES  17

 

 

 

 

 

 


CHAPTER 1.  GENERAL

1-1.  PURPOSE:  This Order implements Executive Order 13164, which requires each Federal agency to establish effective written procedures for processing requests for reasonable accommodation by its employees and job applicants with disabilities.  Further, it assists the U.S.  Department of Transportation (the Department) in fulfilling its obligation to provide reasonable accommodations pursuant to the Rehabilitation Act of 1973, as amended.  The Order is intended to provide a framework under which the Department will process reasonable accommodation requests.  This Order is not intended to include or restate all applicable laws, regulations, Executive Orders, directives, policy statements, or binding legal precedents that set forth the substantive requirements governing such requests or that may affect the processing of such requests, and should be implemented in a manner consistent with such authorities.  See Chapter 11, below.

1-2.  SCOPE:  The written procedures contained in this Order apply to all organizational components of the Department and all requests for reasonable accommodation made by or on behalf of DOT employees with disabilities and applicants for employment with disabilities. For purposes of this Order, the term “Operating Administrations” (OAs) refers to the Department's Operating Administrations, the Office of the Secretary (OST), the Office of the Inspector General (OIG), the Bureau of Transportation Statistics and the Transportation Administrative Service Center (TASC).  The concept of reasonable accommodation applies to all aspects of employment, including recruitment, training, promotion, reassignment, rotational assignments, and developmental assignments, as well as the benefits and privileges of employment.  Operating Administrations may supplement these procedures with written procedures tailored to their specific needs, provided such procedures are consistent with the requirements and framework set forth in this Order.

1-3.  DEFINITIONS:  This Order makes reference to legal terms that are critical to understanding the Department’s responsibilities.  The following definitions are taken from the U.S.  Equal Employment Opportunity Commission's (EEOC's) Americans with Disabilities Act, Title I Technical Assistance Manual and other EEOC guidance documents.  They are provided for convenience only; applicable statutes, regulations, Executive Orders, directives, policy statements, and binding legal precedents should be consulted.

a.  An Individual with a Disability:  An individual who has a physical or mental impairment that substantially limits one or more major life activities; has a record of such an impairment; or is regarded as having such an impairment.

b.  Physical or Mental Impairment:  Any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more of the following body systems:  neurological; musculoskeletal; special sense organs; cardiovascular; reproductive; digestive; genitourinary; hemic and lymphatic; skin; and endocrine; or any mental or psychological disorder, such as mental retardation, organic brain syndrome, emotional or mental illness, and specific learning disabilities.  

c.  Major Life Activities:  Functions such as caring for one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working.

d.  Reasonable Accommodation:  Any change in the work environment or in the way things are usually done that results in equal employment opportunity for an individual with a disability.

Some examples of reasonable accommodation include:

·        making existing facilities readily accessible to, and usable by, employees and applicants with a disability;

·        job restructuring;

·        modifying work schedules;

·        reassignment to a vacant position;

·        acquiring or modifying equipment or devices;

·        adjusting or modifying examinations, training materials, or policies;

·        providing qualified readers or interpreters.

e.  Undue Hardship:  Any action that requires significant difficulty or expense.  If a specific reasonable accommodation causes undue hardship, the Department is not required to make that particular accommodation.  Determination of undue hardship must always be determined on a case by case basis, considering factors that include the nature and cost of the accommodation needed and the impact of the accommodation on the operations of the agency.  A determination that an accommodation will not be provided because to do so would result in undue hardship must be made by the Secretary or his or her designee.

f.  Qualified Individual with a Disability:  An individual with a disability who (1) satisfies the requisite skill, experience, education, and other job-related requirements of the position; and (2) is able to perform the essential functions of the position, with or without reasonable accommodation.

g.  Essential Functions:  Those job duties that are so fundamental to the position that the individual holds or desires that he or she cannot do the job without performing them.  A function can be "essential" if, among other things:  the position exists specifically to perform that function; there are a limited number of other employees who could perform the function; or the function is specialized and the individual is hired based on his or her ability to perform it.  A determination of the essential functions of a position is made on a case-by-case basis and reflects the job as actually performed.  It is not simply the components of a generic position description.

 

 

1-4.  RESPONSIBILITIES:

a.  The Departmental Office of Civil Rights (DOCR).  DOCR will provide policy guidance and oversee compliance with this Order.  DOCR and civil rights offices within each OA will provide expert advice and consultant services to OAs on matters related to reasonable accommodation.

b.  Operating Administrations (OAs).  Each OA must establish and implement effective reasonable accommodation policies and procedures, consistent with this Order, within the organization and shall ensure that employees and managers are aware of this Order and all other applicable policies and procedures and understand their obligations under them.  Each OA, through its designated decision maker(s), has the ultimate responsibility for accepting, processing, and determining whether to grant or deny requests for reasonable accommodations from its employees and from individuals applying for jobs in that OA.  Such actions must be made in conformity with the framework set forth in this Order, including applicable deadlines.  OAs are responsible for training managers and supervisors to recognize requests for reasonable accommodations and to handle them appropriately in accordance with prescribed procedures.

c.  Offices of Human Resources (HR).  The Departmental Office of Human Resource Management, as well as HR offices within each OA, are responsible for providing advice and guidance to supervisors, managers, and employees within their respective organizations concerning reasonable accommodation requests and related issues; and addressing, along with selecting officials, if appropriate, reasonable accommodation requests related to recruitment actions.  Unless otherwise provided in applicable OA procedures, the HR office within each OA will serve as the deciding office on requests for reasonable accommodation from job applicants with disabilities.  HR offices will also assist decision makers in locating appropriate vacant positions for employees with disabilities who have requested reassignment as a reasonable accommodation.

d.  Legal Offices.  The Department’s Office of the General Counsel, as well as legal offices within each OA, are responsible for providing advice and guidance to supervisors, managers, and entities (such as the Disability Resource Center) within their respective organizations on legal aspects of the accommodation process, such as the determination of whether an individual is a qualified individual with a disability, as defined in the Rehabilitation Act.

e.  The Disability Resource Center (DRC).  The DRC, under the sponsorship of DOCR, serves as a resource to assist supervisors, managers, employees, and job applicants throughout the Department with issues related to reasonable accommodation requests.  DRC services include providing:  information and resources on the requirements for job accommodations; assistance in conducting job needs assessments; advice on selecting the equipment or obtaining the services needed for accommodations; and assistance in locating training resources.  In many cases the DRC also provides funding for reasonable accommodations and related costs such as training.  Although DRC staff will provide technical assistance concerning laws applicable to the reasonable accommodation process, the DRC does not provide legal advice.  Legal advice must be obtained through the Department’s Office of the General Counsel and/or the applicable OA’s legal office.

The DRC provides reasonable accommodations that include, but not limited to, assistive technology, computer equipment, and accessible office furniture, as well as, sign language interpreting services.  Additionally, the DRC